Thomas & Sons Plumbing & Water Heaters

I had a great experience with Dwayne from Thomas & Sons Plumbing & Water Heaters. We discovered a slab leak at my dads house, and when we reached out for help, Dwayne called me within an hour to gather all the details. He even suggested that I turn off the hot water line to prevent any more damage until he arrived the next day. This kind of proactive communication really impressed me, especially since we didn’t get that with another plumbing service we tried. When Dwayne arrived, he evaluated the situation and gave us a fair quote, explaining everything in simple terms. The whole team was professional and completed the work efficiently. I’ll definitely contact them again if we have any plumbing needs in the future.

I had an outstanding experience with a plumbing service when we encountered a serious water leak. Dwayne arrived promptly and provided top-notch service. His communication was straightforward and easy to follow. He worked swiftly to resolve our plumbing issue and even linked us with a mitigation team that showed up within an hour of our call. There was no sales pressure at all; instead, I felt reassured knowing our problems were taken care of. I would definitely recommend this plumbing service!

I had a bit of a plumbing issue with all the drains getting backed up, but i was really impressed with the service i received. someone came out the same day, just a couple of hours after i made the call, and took care of the immediate issue. then, they brought in another plumber to use a camera to check the pipes. he explained all the options clearly, and another plumber was able to come by the very next day to work on the overall situation. because my house is older, it did take a second visit, but they managed to finish everything up by the end of the week! everyone was super friendly, and the service was really fast. there was no charge for the initial diagnosis, and i only paid for the necessary repairs.

I recently had the satisfaction of employing Thomas & Sons Plumbing & Water Heaters, and I must express, I am thoroughly delighted. From the initial contact to the final resolution, the whole process was smooth and professional. We contacted them early in the morning due to a malfunctioning hot water heater, and they were able to respond on the same day for replacement. The team of three, including James, Brody, and Dwayne, were affable, proficient, and effective. They promptly replaced the old water heater with a new one, ensuring everything was functioning correctly before departing. Their attention to detail and professionalism throughout the entire operation was commendable. I will certainly recommend their services to anyone in need of a skilled plumber. Should I encounter any plumbing issues in the future, they will be my first point of call. The outstanding service they provided is greatly appreciated!

While I dont often pen down reviews, I felt compelled to highlight the excellent service provided by James when I had a stubbornly blocked drain. His impeccable professionalism, integrity, and expertise (resolving the issue in less than 30 minutes) were truly remarkable. I reached out for emergency shower repair on a weekend, and was told someone would be available the following day, which worked for me. I received a call early the next morning with an offer for an earlier appointment. I agreed, and within half an hour, James was at my doorstep. James was courteous and professional. He took care to remove his shoes before entering, and explained that the grout was causing the blockage. He conveyed that no amount of drain cleaning solution or homemade vinegar concoctions would clear it. After briefly consulting his iPad for a possible solution, he quoted a fee of $275. Merely 30 minutes later, he showed me the now clear drain, which was previously blocked with hard grout. At this juncture, I was more than happy to pay the initially quoted price. But, to my surprise, James offered me a discount because he had finished the job quickly, without me even asking for one. Now, how many plumbers in Houston do you know who would do that? I will definitely be reaching out to them for any future plumbing issues, without a doubt.

In 2018, we purchased a century-old home that came with a boiler installed by Dwayne from Thomas & Sons Plumbing & Water Heaters. As someone with a craftsmans eye, I was impressed by the tidiness of the plumbing work and the installation process. We reached out to them for a boiler tune-up that first winter. James was quick to respond, competently carrying out the service and patiently explaining his actions, all for a very fair price. Due to their reliable professionalism and value for money, we have continued to utilize their services for our annual boiler maintenance. Ive never had to follow up a call or deal with a rescheduled appointment. When the time came to replace our hot water heater, we opted for a hybrid heat pump water heater. I contacted Brody, and although their main focus is heating systems, he agreed to install the new unit. Once again, I was not let down. He even assisted in setting up a recirculation pump on the new unit. The pride they exhibit in their craftsmanship is rare these days. I would have been willing to pay more for such quality, but the final bill came in lower than anticipated. He even gave advice on an unrelated plumbing issue without expecting any extra payment. Finding a plumbing company as proficient and reasonable as Thomas & Sons Plumbing & Water Heaters is like hitting the jackpot. I wish I could give them more than 5 stars. Well done, gentlemen!

I would give a 10 star review if it were possible! From the first call I made to the office, to chatting with Dwayne who set up my service, and finally meeting with Brody, their plumbing service is exceptional. Even though like many plumbers they have a full schedule, that didn’t stop them from offering great follow-up, professional service, quick quotes, and even emergency assistance after hours. It’s a pleasure to recommend a business that shares the same core values as we do!

We had an issue with a blocked pipe that was preventing our basement drain from functioning properly. James from Thomas & Sons Plumbing & Water Heaters was fantastic. He managed to fit us in the next day, accommodating our schedule. He kept in touch via text, which was highly convenient as I manage a local shop and cant always answer calls. James was extremely friendly, and went above and beyond in his efforts to rectify the issue. We even had the chance to converse after he had completed the work. He was genuine, incredibly kind, and easy to talk to. Initially, we thought the drain wasnt clearing, so James recommended a trusted professional to jet the line. By the time his recommendation arrived a few hours later, the drain issue had resolved itself. The other company explained that such delayed resolution is not unusual. I am enormously thankful for James taking the time and effort to clear each of our pipes, even making multiple attempts. He provided detailed warnings about what could happen at every stage, ensuring we were well-informed at every step. I have absolute trust in James, and will not consider using another plumber as long as I am in Houston.

Thomas & Sons Plumbing & Water Heaters have been meeting my home needs for a long time. Theres always a polite and helpful person on the other end of the phone, ready to schedule an appointment at the earliest convenience. Theyve come to my rescue promptly in several emergency situations. The team, including Brody, Dwayne, and James, are not only professional but also friendly. Once the job is done, they make sure to confirm that its been completed correctly. Ive even had the chance to ask questions about a special job. This family-run business has consistently dealt with my plumbing and water heater needs with the utmost integrity and skill. I highly recommend them.

I’ve had some experiences with plumbers suggesting extra work and charging too much. I consulted several plumbing services, and they all wanted to charge me thousands to tear up my floor and break through a wall for a leak in my shower. Then, I was referred to a great plumbing service, and it turned out the problem was just a simple washer replacement causing the running water! They were honest and dependable. Everything they have fixed for me has held up well over time, with no issues since. They are professional, hardworking, and understanding. I wish I could clone this plumbing service!

I recently had several repairs made in my old home by Thomas & Sons Plumbing & Water Heaters. Dwayne was simply superb. He wasnt just skilled and considerate, but he also took the time to walk me through the process. He even took the initiative to get in touch with me while buying a new toilet and faucet, ensuring I was okay with his choices. The repairs were completed promptly, which was incredibly beneficial. Everything was executed to my satisfaction, and I couldnt have asked for a more courteous or proficient plumber to assist me. Im truly grateful for Dwaynes help.

This is my second time using the services of Thomas & Sons Plumbing & Water Heaters. My first experience with them involved the replacement of an outdoor spigot fixture/hose bib. My most recent engagement was for the replacement of my bathtubs valve unit. I am incredibly satisfied with the outcomes of both tasks! Its so comforting to know theres a trustworthy plumbing company to turn to whenever I face a plumbing issue! I appreciate their old-school approach where they offer an estimated arrival time and then make a call to provide a more precise timeframe. This approach is both considerate and professional. I am delighted to have a reliable plumbing service like this one, ready to tackle any plumbing challenges that may come my way.

I attempted to fix the outdoor water faucet using a club and a piece of venison, but thankfully my wife stepped in and had me reach out to Thomas & Sons Plumbing & Water Heaters. They arrived and saved me from potentially damaging some important parts. The team skillfully cut out a section of the wall and patiently explained my mistakes. They then proceeded to properly and professionally remove and replace the faulty equipment. I really appreciate their help in making the process so much easier!

When you reach out for a plumber in Houston, youre promptly greeted by a friendly administrative assistant who schedules your service at the earliest convenience. The timeline and pre-call follow through exactly as promised by James. The plumber, Dwayne, gets to work straight away, efficiently locating and addressing any plumbing issues. He works cleanly and promptly, making your plumbing his top priority. The repair work starts and in no time, your plumbing is back in top shape. Theres no dirt, grime or debris left behind - Dwayne is efficient and truly knows his craft. We highly endorse this team for their excellent service and competitive pricing. They are your go-to for all your plumbing needs!

Thomas & Sons Plumbing & Water Heaters is our preferred choice for all things plumbing. We consistently request Brody, who is remarkably experienced and professional, always going above and beyond to provide solutions. This time around, he even removed a baseboard to ensure our new sink cabinet aligned perfectly, also recommending a backsplash to shield our wall. He resolved our leaking pipes, repaired our toilet, and installed everything we required. Each time theres an obstacle, Brody seems to have the answer and i couldnt be more content with the service received. In addition, the individuals who handle calls are equally excellent and customer-focused, always giving us a 30-minute heads-up before arrival and being punctual. Brody and the team continue to excel in their service. Youve outdone yourselves yet again!

James from a highly professional plumbing company in Houston was truly OUTSTANDING!! My spouse and I conducted extensive research in order to find an experienced, reliable, and cost-effective service to replace our malfunctioning water heater. This Houston-based company was exactly what we were seeking! They offered rates that were significantly lower than other plumbing services, even including the cost of a new water heater and its installation. James also offered us an upgrade to a larger tank at no extra charge due to the scarcity of 40-gallon tanks caused by new housing developments in our city. He even added an expansion tank! Furthermore, he detected an electrical issue with one of the wires leading from our house to the heater, where a hole had been burnt through. This was an issue that even the separate electrician we had hired previously had missed! I greatly appreciate that James arrived a little earlier than his scheduled appointment time to ensure that we had hot water restored to our house as soon as possible. I HIGHLY RECOMMEND THIS HOUSTON PLUMBING SERVICE!!

I reached out to a plumbing company after noticing a strange draining noise coming from my kitchen sink every time my washing machine in the laundry room drained. They responded promptly and proceeded to pump out our septic tank, while also installing risers for easier future maintenance. The team, including James who handled the riser installation, did an excellent job. They were not only friendly and professional, but also demonstrated a deep understanding of their work. James, in particular, took meticulous care to ensure the risers were installed correctly and that the surrounding area was leveled off. Their pricing seems fair and comparable to other plumbers, and they even offered a Senior Discount, which I found very considerate. I would definitely recommend their services to others and wont hesitate to call them for any future plumbing needs.

We have an aged laundry basin in our houston garage, which has now been repurposed for giving our dog enjoyable baths. however, the tap was not up to the mark. we reached out to thomas & sons plumbing & water heaters, impressed by their reputation, and they were punctual for the assessment, and even managed to look at a few other plumbing issues in our home. brody informed us that they were running ahead of schedule and would be arriving in 20 minutes. both brody and dwayne were exceptional! they procured the faucet we requested and accomplished all tasks requested, all at an attractive price. we have been on the lookout for a reliable plumber ever since our last one retired, and weve finally found a company we can depend on. we prefer patronizing family-owned businesses to support the local houston community, and we can confidently say that this is one of the best weve come across. there are a few other issues weve noticed, so we will be getting in touch to arrange another appointment shortly. we appreciate the neat and professional work.

I just cant praise Thomas & Sons Plumbing & Water Heaters enough! I found myself in a serious predicament when our sump pump failed during a flood. We were frantically trying to vacuum out the water to prevent it from overflowing into our finished basement. I reached out to the company and they quickly dispatched James and Brody. Within an hour, they had successfully replaced the sump pump and had it back to working order, efficiently draining enormous volumes of water. Their service was unbelievably fast. After experiencing a complete basement flood previously, I am incredibly grateful that they responded so promptly and prevented a repeat of that disaster!

My experiences with this plumbing service have always been outstanding. dispatch routinely sends out dwayne, who is simply fantastic. his workmanship is exceptional, hes always friendly, recognizes me, and even remembers the previous jobs hes done in my houston home. weve called upon their expertise for a range of tasks, including the installation of shutoff valves at a sink, setting up a new utility sink & faucet in our basement, fitting a new pressure regulator, and laying a new waterline for our refrigerator (which included the removal of 2 hazardous saddle valves!). although their pricing isnt the lowest, its definitely reasonable. the quotes provided are precise, and the work is always completed correctly on the first attempt. id suggest their services to anyone in need of a reliable plumber!

I was on the hunt for a dependable plumber to swap some taps and take care of other tasks in my home. finally, after speaking to a multitude of other plumbers, I settled on one company. they offered a professional and courteous service from the start. my initial contact was with brody over the phone, who arranged a no-strings-attached consultation for the same day. then came james, the technician. he was very respectful and well-mannered. once he had a grasp of the job, he provided a fair and reasonable quote. he did an excellent job replacing the taps in my bathroom and kitchen. the work was completed to my satisfaction and in a very professional manner. he even shared some useful advice on how to keep the fixtures in good condition. james wrapped up everything neatly, took away the rubbish, and left the work areas spotless. i was grateful for the good work he did and plan to use their services for future projects as my home ages.

My buddy told me to reach out to a certain plumbing service for a re-pipe and re-drain quote. Brody arrived on time, asked all necessary questions, responded to our queries, and presented a quote as promised. We decided to compare prices with four other plumbing services for good measure. One didnt bother to call back, another came but never gave a quote, one proposed an outrageous price that was 50% above the standard rate, and the last one gave a reasonable quote but failed to set an installation date. Dont waste your time. James and Brody offer top-notch service and quality, and pay close attention to detail. Their professional pride in their work is evident.

We had a problem with our heating system as it wasnt maintaining the proper temperature. On a weekend afternoon, we reached out to Thomas & Sons Plumbing & Water Heaters. dwayne, the technician, promptly called back and asked for detailed information and pictures to avoid the need for an urgent visit. Although the issue couldnt be identified over the phone, he showed up on time to check on our system. Before jumping to replace any parts, he took the time to investigate everything thoroughly. The problem turned out to be something different than initially suspected. dwayne stayed the full hour, ensuring our heating system was working correctly and that we wouldnt be left without heat. His service was excellent, and i highly recommend them for any plumbing or heating needs!

I had a problem with the water temperature in my house. the home warranty directed us to a guy yesterday from a different firm. he didnt do a good job and was pretty unprofessional, couldnt fix my water heater. so, the warranty company sent us a more professional guy named dwayne from a plumbing service. dwayne was professional, patient, and an excellent problem solver. i was facing issues with the water temperature. the home warranty company recommended us to dwayne from a plumbing service in houston. he showed great professionalism and proved to be a competent technician. i will definitely use these plumbing services again in the future.

I reached out to a plumbing company early in the morning, around 6:30am, hoping to schedule a service for later in the day. I received a callback promptly, and we set an appointment for the next day as they were completely booked. The representative, lets call her Susan, informed me that if they had any spare time due to other jobs finishing early, they would give me a call. True to her word, I got a call later in the morning. She managed to get Brody to our home in Houston within 20 minutes of the phone call. Brody arrived, cleared the blockage in our kitchen sink drain line, and was a pleasure to interact with - professional and thorough. I particularly appreciated their honest and upfront pricing, which was quite reasonable. This, coupled with their excellent employees, makes for a stellar service. Much appreciated!

I conducted a thorough research on oil-to-gas conversion and came across a company that i was very impressed with. i decided to get a quote and compare it with the local plumbers, and im glad i did. james was quick to respond to my request for a quote - he personally drove to my home and explained the entire process to me in detail. if you appreciate dealing with genuine and honest people, youll like james. he was patient and guided me through each step of the process, always ready to answer any questions. dealing with the gas company to get a gas line installed and turned on can be a hassle, but james was there to answer all my queries and simplify the entire process. dwayne, who managed my actual installation/conversion, was also a pleasure to work with. he set clear expectations and answered all my questions with patience and in detail. his work is tidy, and the new system layout is beautifully done - he obviously takes pride in his work. as of now, home heating oil is quite expensive. but with the rebates and fuel savings (gas vs oil), ill be able to cover a significant part of the installation/conversion cost within the first year itself. my new gas burner is quiet and much more efficient. with my old oil burner, it was as noisy as a jet engine and consumed oil like water. plus, i no longer need to worry about oil deliveries or running out of oil, which used to be a problem with my old system. switching to gas was the best decision i made, and im glad i found james and dwayne. they are great guys.

My repairman was Oliver Ramirez. He was thoruogh and professional during his visit. He explained how worked and made suggestions to support keep my A/C unit functioning properly.

Dustin did a good work placing our stove in our new kitchen. He was busy but stil managed to fir us in . His partner was a terrifc service also. Thank you

My technician, Garrett, was awesome. He was fast to repair what needed to be fixed. And he explained He was accommodating